Technical Issue

What to do if my game is crashing/freezing?

The game is running too slowly.

My device overheats while playing the game.

How do I update my device?

The sound effects in the game aren't working.

I was advised to contact the manufacturer or mobile carrier — what should I do next?

The game keeps disconnecting.

Store Issue

How do I update SNAPIXEL?

I can't download (or update) SNAPIXEL.

How do I reinstall SNAPIXEL?

The store isn’t working properly.

I see the message "This device is not compatible with this app" in the Google Play Store.

How can I check if my device is supported by Google Play?

Setting Information

Can you explain the functions available in the Settings menu?

Others

I contacted SYLO Support Team, but I still haven’t received a response.

How can I force stop SNAPIXEL on my device?

How do I clear the cache?

How can I take a screenshot or make a screen recording ?

Is it okay to play SNAPIXEL using an emulator?

I want to manage the permissions that SNAPIXEL is using.