To enjoy SNAPIXEL smoothly, it's important to always keep the game up to date.
Android
Please refer to the link below for more information.
How to update apps on Android
Apple
To enjoy SNAPIXEL smoothly, it's important to always keep the game up to date.
Please refer to the link below for more information.
How to manually update apps from the App Store
Please refer to the link below for more information.
How to update apps on Android
Apple
To enjoy SNAPIXEL smoothly, it's important to always keep the game up to date.
Please refer to the link below for more information.
How to manually update apps from the App Store
I can't download (or update) SNAPIXEL.
Android
If you're unable to download or update SNAPIXEL, please refer to the links below to troubleshoot the issue.
Fix problems downloading apps with basic troubleshooting steps
Fix problems downloading one app
Fix problems downloading multiple apps
Apple
If you're unable to download or update SNAPIXEL, please refer to the link below to troubleshoot the issue.
If you can’t download or update apps on your iPhone or iPad
If you're unable to download or update SNAPIXEL, please refer to the links below to troubleshoot the issue.
Fix problems downloading apps with basic troubleshooting steps
Fix problems downloading one app
Fix problems downloading multiple apps
Apple
If you're unable to download or update SNAPIXEL, please refer to the link below to troubleshoot the issue.
If you can’t download or update apps on your iPhone or iPad
How do I reinstall SNAPIXEL?
Android
If you're experiencing issues with SNAPIXEL, reinstalling the game can often resolve them.
Be aware that deleting an app may also remove its data. Make sure to back up anything important before proceeding.
Please refer to the link below for further details.
Reinstall & re-enable apps
Apple
If you're experiencing issues with SNAPIXEL, reinstalling the game can often resolve them.
Be aware that deleting an app may also remove its data. Make sure to back up anything important before proceeding.
Please refer to the link below for further details.
Redownload apps and games from Apple
If you're experiencing issues with SNAPIXEL, reinstalling the game can often resolve them.
Be aware that deleting an app may also remove its data. Make sure to back up anything important before proceeding.
Please refer to the link below for further details.
Reinstall & re-enable apps
Apple
If you're experiencing issues with SNAPIXEL, reinstalling the game can often resolve them.
Be aware that deleting an app may also remove its data. Make sure to back up anything important before proceeding.
Please refer to the link below for further details.
Redownload apps and games from Apple
The store isn’t working properly.
Android
If you encounter problems with the store that provides the app, the link below can help you resolve them.
Fix problems with the Google Play Store app
Apple
If you encounter problems with the store that provides the app, the link below can help you resolve them.
If you can't connect to the App Store, iTunes Store, or other Apple services
If you encounter problems with the store that provides the app, the link below can help you resolve them.
Fix problems with the Google Play Store app
Apple
If you encounter problems with the store that provides the app, the link below can help you resolve them.
If you can't connect to the App Store, iTunes Store, or other Apple services
I see the message "This device is not compatible with this app" in the Google Play Store.
If you see the message “This device isn’t compatible with this app” on the Google Play Store, please first check whether your device meets the minimum requirements to play SNAPIXEL.
Refer to the link below for more information.
Are there any minimum device requirements to play SNAPIXEL? (Android)
Or the problem might happen due to compatibility issues with the Google Play Store.
To resolve this issue, please try the following methods.
1. Update your device's OS version
SNAPIXEL supports devices with Android 10 and above.
If your OS version is below 10, you may see the message.
Please refer to the link below to update your device's operating system to the latest version.
How do I update SNAPIXEL? (Android)
2. Delete Google Play Services and Google Play Store data
Delete the data for Google Play Services and Google Play Store, then restart the Google Play Store, agree to the Play Store terms, and attempt to download the app.
* To delete Google Play Services data
Go to your device's settings > Applications > Google Play Services > Storage and press the "Clear Data" button.
* To delete Google Play Store data
Go to your device's settings > Applications > Google Play Store > Storage and press the "Clear Data" button.
Refer to the link below for more information.
Are there any minimum device requirements to play SNAPIXEL? (Android)
Or the problem might happen due to compatibility issues with the Google Play Store.
To resolve this issue, please try the following methods.
1. Update your device's OS version
SNAPIXEL supports devices with Android 10 and above.
If your OS version is below 10, you may see the message.
Please refer to the link below to update your device's operating system to the latest version.
How do I update SNAPIXEL? (Android)
2. Delete Google Play Services and Google Play Store data
Delete the data for Google Play Services and Google Play Store, then restart the Google Play Store, agree to the Play Store terms, and attempt to download the app.
* To delete Google Play Services data
Go to your device's settings > Applications > Google Play Services > Storage and press the "Clear Data" button.
* To delete Google Play Store data
Go to your device's settings > Applications > Google Play Store > Storage and press the "Clear Data" button.
How can I check if my device is supported by Google Play?
To check whether your device is supported by Google Play, please refer to the link below.
Google Play supported devices
Google Play supported devices