I contacted SYLO Support Team, but I still haven’t received a response.
Haven’t received a response from SYLO Support Team yet?
Don’t worry, your request is in the queue and being processed in the order it was received.
How long will it take to get a response?
Response times may vary depending on the complexity of your request and our current workload.
It could take anywhere from a few hours to several weeks, especially if weekends or holidays are involved.
Rest assured, your request has not been lost. Thank you for your patience!
Will I get a faster response if I submit multiple requests?
No, submitting multiple requests may actually delay our response.
If you have more information to add, please update your original request instead of creating a new one.
I received a response from a BOT.
To help you more efficiently, our friendly bots assist with some requests.
In cases where the SYLO Support Team cannot assist directly (e.g., if your device doesn't meet system requirements), the bot may handle and complete the response.
Don’t worry, your request is in the queue and being processed in the order it was received.
How long will it take to get a response?
Response times may vary depending on the complexity of your request and our current workload.
It could take anywhere from a few hours to several weeks, especially if weekends or holidays are involved.
Rest assured, your request has not been lost. Thank you for your patience!
Will I get a faster response if I submit multiple requests?
No, submitting multiple requests may actually delay our response.
If you have more information to add, please update your original request instead of creating a new one.
I received a response from a BOT.
To help you more efficiently, our friendly bots assist with some requests.
In cases where the SYLO Support Team cannot assist directly (e.g., if your device doesn't meet system requirements), the bot may handle and complete the response.
How can I force stop SNAPIXEL on my device?
Android
If SNAPIXEL becomes unresponsive or encounters an issue, force closing and restarting the game often resolves the problem.
Here’s how to force close SNAPIXEL on an Android device.
1. From your home screen, open the [Settings] app.
2. Tap on [Apps] or [Applications] (may also appear as [Apps & Notifications] or [Application Manager] depending on your device).
3. Scroll through the list and tap [SNAPIXEL] to force close.
4. Tap [Force Stop] on the app info screen. If a warning appears, confirm by tapping [OK].
Please note that he exact names and steps may vary slightly depending on your Android version or device manufacturer.
Also, please make sure you have a stable internet connection before restarting the game.
You can also check the link below for more details.
What to do if my game is crashing/freezing? (Android)
Apple
If SNAPIXEL becomes unresponsive or encounters an issue, force closing and restarting the game often resolves the problem.
Here’s how to force close SNAPIXEL on an Apple device.
For iPhone X or later
1. Swipe up from the bottom of the screen and pause in the middle.
2. Swipe left or right to find the app you want to close.
3. Swipe up on the app’s preview to close it.
For iPhone SE, iPhone 8 or earlier
1. Double-click the Home button to show your most recently used apps.
2. Swipe left or right to locate the app.
3. Swipe up on the app’s preview to close it.
On iOS, it's generally not necessary to force close apps unless they’re unresponsive.
Also, please make sure you have a stable internet connection before restarting the game.
You can also check the link below for more details.
What to do if my game is crashing/freezing? (Apple)
If SNAPIXEL becomes unresponsive or encounters an issue, force closing and restarting the game often resolves the problem.
Here’s how to force close SNAPIXEL on an Android device.
1. From your home screen, open the [Settings] app.
2. Tap on [Apps] or [Applications] (may also appear as [Apps & Notifications] or [Application Manager] depending on your device).
3. Scroll through the list and tap [SNAPIXEL] to force close.
4. Tap [Force Stop] on the app info screen. If a warning appears, confirm by tapping [OK].
Please note that he exact names and steps may vary slightly depending on your Android version or device manufacturer.
Also, please make sure you have a stable internet connection before restarting the game.
You can also check the link below for more details.
What to do if my game is crashing/freezing? (Android)
Apple
If SNAPIXEL becomes unresponsive or encounters an issue, force closing and restarting the game often resolves the problem.
Here’s how to force close SNAPIXEL on an Apple device.
For iPhone X or later
1. Swipe up from the bottom of the screen and pause in the middle.
2. Swipe left or right to find the app you want to close.
3. Swipe up on the app’s preview to close it.
For iPhone SE, iPhone 8 or earlier
1. Double-click the Home button to show your most recently used apps.
2. Swipe left or right to locate the app.
3. Swipe up on the app’s preview to close it.
On iOS, it's generally not necessary to force close apps unless they’re unresponsive.
Also, please make sure you have a stable internet connection before restarting the game.
You can also check the link below for more details.
What to do if my game is crashing/freezing? (Apple)
How do I clear the cache?
Android
Deleting the cache for SNAPIXEL may help fix performance problems or unexpected errors.
1. From your home screen, open the [Settings] app.
2. Tap on [Apps] or [Applications] (may also appear as [Apps & Notifications] or [Application Manager] depending on your device).
3. Scroll through the list and tap [SNAPIXEL] to force close.
4. Tap [Clear Cache] on the app info screen.
Please note that he exact names and steps may vary slightly depending on your Android version or device manufacturer.
After clearing the cache, restart the game and check if the issue has been resolved.
If the issues persist, please refer to the link below to reinstall SNAPIXEL.
How do I reinstall SNAPIXEL? (Android)
Apple
Since iOS does not allow users to directly clear the cache for most individual apps, you can only delete the app and reinstall it.
Please refer to the link below to reinstall SNAPIXEL.
How do I reinstall SNAPIXEL? (Apple)
Deleting the cache for SNAPIXEL may help fix performance problems or unexpected errors.
1. From your home screen, open the [Settings] app.
2. Tap on [Apps] or [Applications] (may also appear as [Apps & Notifications] or [Application Manager] depending on your device).
3. Scroll through the list and tap [SNAPIXEL] to force close.
4. Tap [Clear Cache] on the app info screen.
Please note that he exact names and steps may vary slightly depending on your Android version or device manufacturer.
After clearing the cache, restart the game and check if the issue has been resolved.
If the issues persist, please refer to the link below to reinstall SNAPIXEL.
How do I reinstall SNAPIXEL? (Android)
Apple
Since iOS does not allow users to directly clear the cache for most individual apps, you can only delete the app and reinstall it.
Please refer to the link below to reinstall SNAPIXEL.
How do I reinstall SNAPIXEL? (Apple)
How can I take a screenshot or make a screen recording ?
Android
If you’d like to capture your favorite moments while playing SNAPIXEL through screenshots or videos, please refer to the link below.
Take a screenshot or record your screen on your Android device
Apple
If you’d like to capture your favorite moments while playing SNAPIXEL through screenshots or videos, please refer to the links below.
Take a screenshot on your iPhone
Take a screenshot on your iPad
Record the screen on your iPhone, iPad, or iPod touch
If you’d like to capture your favorite moments while playing SNAPIXEL through screenshots or videos, please refer to the link below.
Take a screenshot or record your screen on your Android device
Apple
If you’d like to capture your favorite moments while playing SNAPIXEL through screenshots or videos, please refer to the links below.
Take a screenshot on your iPhone
Take a screenshot on your iPad
Record the screen on your iPhone, iPad, or iPod touch
Is it okay to play SNAPIXEL using an emulator?
Emulators are third-party applications that allow you to run the mobile version of the game on a PC.
Using an emulator may cause the game to run slowly or lead to other technical issues.
We cannot guarantee that SNAPIXEL will function properly on an emulator.
SYLO is not responsible for any potential risks associated with playing the game or making purchases through such software.
For the best gameplay experience and to avoid technical issues, we recommend playing the game on a mobile phone or tablet.
Using an emulator may cause the game to run slowly or lead to other technical issues.
We cannot guarantee that SNAPIXEL will function properly on an emulator.
SYLO is not responsible for any potential risks associated with playing the game or making purchases through such software.
For the best gameplay experience and to avoid technical issues, we recommend playing the game on a mobile phone or tablet.
I want to manage the app permissions used by SNAPIXEL.
Android
To check and manage the permissions granted to SNAPIXEL, please refer to the links below.
Manage permissions from the privacy dashboard
Change app permissions on your Android phone
Apple
To check and manage the permissions granted to SNAPIXEL, please refer to the link below.
About privacy and Location Services in iOS, iPadOS, and watchOS
To check and manage the permissions granted to SNAPIXEL, please refer to the links below.
Manage permissions from the privacy dashboard
Change app permissions on your Android phone
Apple
To check and manage the permissions granted to SNAPIXEL, please refer to the link below.
About privacy and Location Services in iOS, iPadOS, and watchOS