Purchase

In-App Purchase

Does SNAPIXEL have in-app purchases?

Is it possible to enjoy SNAPIXEL without buying anything?

Introduce store offers & deals for me.

Do I now need to authorize my purchase? (Europe)

How can I review my purchase history?

There are charges I don't recognize on my account.

Purchase Issue

A message says 'billing problem with previous purchase' or 'verification required'.

I have a pending purchase on my account.

My purchase failed.

I tried making a purchase but I’m not sure if it was successful or if I’ve been charged.

It looks like I have been double charged.

I was charged for a purchase I canceled.

I didn't receive my purchase.

Refund

How can I request a refund?

I’d like to check the status of my refund request.

My child made an in-game purchase without my permission.

What happens to Google Play Points if a purchase is refunded?

Why is my Jewels balance negative?

Purchase Management

How do I prevent accidental purchases?

I want my child to require approval before making in-app purchases.

Payment Method

Which payment methods are available?

What are Google Points and how can I use them?

How do I add or change my payment information?