Does SNAPIXEL have in-app purchases?
While SNAPIXEL is completely free to download and play, you do have the option to purchase virtual items in-game using Google Play.
It is essential that you protect your device to prevent unauthorized or accidental purchases on your account, especially if young children have access to your device.
How can I prevent accidental purchases?
You can protect against accidental purchases by setting a password requirement for all purchases made on your device.
For more information, please check the link below.
I want my child to require approval before making in-app purchases. (Android)
I want my child to require approval before making in-app purchases. (Apple)
with the relevant Google account to view your purchase history.
It is essential that you protect your device to prevent unauthorized or accidental purchases on your account, especially if young children have access to your device.
How can I prevent accidental purchases?
You can protect against accidental purchases by setting a password requirement for all purchases made on your device.
For more information, please check the link below.
I want my child to require approval before making in-app purchases. (Android)
I want my child to require approval before making in-app purchases. (Apple)
with the relevant Google account to view your purchase history.
Is it possible to enjoy SNAPIXEL without buying anything?
Of course! Many players are enjoying SNAPIXEL without buying anything at all.
Purchasing in-game items is totally up to players' will.
Players are often provided with various free items while playing SNAPIXEL.
If you're stuck on a particularly challenging stage, try using some to help you get back to the challenge.
Purchasing in-game items is totally up to players' will.
Players are often provided with various free items while playing SNAPIXEL.
If you're stuck on a particularly challenging stage, try using some to help you get back to the challenge.
Introduce store offers & deals for me.
How do I make a purchase in the store?
You can go to the store and select the item you would like to purchase.
There, you will also find daily free gifts for you!
Do I get a bonus for a purchase?
First time only, upon Jewel purchase you will receive twice the amount of purchased Jewels.
Take advantage of this by going to the store!
Is there a special offer for new starters?
There is a special offer for those who are new to SNAPIXEL.
You can get a valuable bundle of items at a 90% discounted price!
You can go to the store and select the item you would like to purchase.
There, you will also find daily free gifts for you!
Do I get a bonus for a purchase?
First time only, upon Jewel purchase you will receive twice the amount of purchased Jewels.
Take advantage of this by going to the store!
Is there a special offer for new starters?
There is a special offer for those who are new to SNAPIXEL.
You can get a valuable bundle of items at a 90% discounted price!
Do I now need to authorize my purchase? (Europe)
Banks and card issuers are always looking for ways to protect us from fraud and to keep our money safe.
To do this, they often complete checks to ensure that the purchaser is genuine and is authorized to make online transactions.
In this spirit, the new second Payment Services Directive (PSD2) has been introduced in most of the European Union and the United Kingdom.
This directive means that Strong Customer Authentication (SCA) is now required for certain online and digital purchases to protect against fraud.
When certain transactions are initiated via credit or debit card on a website, in an app, or on the App Store, they must be authenticated by the bank, card issuer, or payment service provider before they can be completed.
Will I have to authorize all in-game purchases?
Not all purchases in our games will need to be authenticated in this way.
When SCA authentication is required, though, you will be directed to a page operated by your bank or card issuer to complete the SCA authentication process.
How do I authorize a purchase?
The exact verification steps will vary between different banks and card issuers.
Normally, you’ll be asked to provide a code or password to authorize your purchases.
Some banks may direct you to their banking app or website to complete your purchase.
Once you have provided authorization, you can then complete the purchase.
What happens after I’ve completed the SCA authentication?
Once you have successfully completed the SCA authentication process your purchase should go through as normal.
You will then need to come back into the game to receive your items.
How do I know if my purchase failed?
If you fail to authorize your purchase, you may receive an error message informing you that your purchase was unsuccessful.
To confirm whether or not you have been charged, you can check your purchase history.
How can I review my purchase history? (Android)
How can I review my purchase history? (Apple)
I’m having issues – can I skip the authorization process?
If you experience ongoing issues when you make online purchases, it’s recommended that you speak to your bank or card issuer given that they manage the process.
To do this, they often complete checks to ensure that the purchaser is genuine and is authorized to make online transactions.
In this spirit, the new second Payment Services Directive (PSD2) has been introduced in most of the European Union and the United Kingdom.
This directive means that Strong Customer Authentication (SCA) is now required for certain online and digital purchases to protect against fraud.
When certain transactions are initiated via credit or debit card on a website, in an app, or on the App Store, they must be authenticated by the bank, card issuer, or payment service provider before they can be completed.
Will I have to authorize all in-game purchases?
Not all purchases in our games will need to be authenticated in this way.
When SCA authentication is required, though, you will be directed to a page operated by your bank or card issuer to complete the SCA authentication process.
How do I authorize a purchase?
The exact verification steps will vary between different banks and card issuers.
Normally, you’ll be asked to provide a code or password to authorize your purchases.
Some banks may direct you to their banking app or website to complete your purchase.
Once you have provided authorization, you can then complete the purchase.
What happens after I’ve completed the SCA authentication?
Once you have successfully completed the SCA authentication process your purchase should go through as normal.
You will then need to come back into the game to receive your items.
How do I know if my purchase failed?
If you fail to authorize your purchase, you may receive an error message informing you that your purchase was unsuccessful.
To confirm whether or not you have been charged, you can check your purchase history.
How can I review my purchase history? (Android)
How can I review my purchase history? (Apple)
I’m having issues – can I skip the authorization process?
If you experience ongoing issues when you make online purchases, it’s recommended that you speak to your bank or card issuer given that they manage the process.
How can I review my purchase history?
Android
To review your purchase history, please check the guides below.
1. Open the Google Play Store app
2. Tap your Account icon
3. Choose ‘Payment and Subscriptions’
4. Select ‘Budget and history’
For more information about purchase history, please check the link below.
Review your order history
https://support.google.com/googleplay/answer/2850369?hl=en&sjid=8509482814556586813-NC#zippy=%2Cplay-%EC%8A%A4%ED%86%A0%EC%96%B4-%EC%95%B1-%EC%82%AC%EC%9A%A9%2Cplaygooglecom-%EC%82%AC%EC%9A%A9%ED%95%98%EA%B8%B0%2Cpaymentsgooglecom-%ED%8E%98%EC%9D%B4%EC%A7%80-%EC%82%AC%EC%9A%A9%2Cusing-the-play-store-app
If you need further assistance, please contact Google Play.
Contact Google Play
https://support.google.com/googleplay/gethelp?sjid=12803398998606868501-NC" "Apple 기기
To review your purchase history, please check the guides below.
1. Go to reportaproblem.apple.com.
2. Sign in with your Apple ID and password.
3. A list of your recent purchases appears. If you’re not sure what you were charged for but you know the amount of the charge, search for the amount.
If you're looking for information about older purchases, find your purchase history in Settings or Account Settings on your device.
1. Open the Settings of your device
2. Tap on your username, then tap ‘Media & Purchases’
3. Sign in with your Apple ID
4. Tap on ‘Purchase History’
For more information about purchase history, please check the link below.
View your purchase history for the App Store and other Apple media services
https://support.apple.com/en-us/118212
If you need further assistance, please contact Apple.
Contact Apple
https://getsupport.apple.com/solutions
Google Payments
There are charges I don't recognize on my account.
Android
It can be very concerning if you see charges on your Google Play Store account which are unfamiliar to you.
It’s possible that they are valid charges and relate to purchases that you may have overlooked, so it’s important to first check your order history to see if the charges match the items you’ve bought.
Here are some steps you can take.
Check your purchase history first.
How can I review my purchase history? (Android)
If the purchase was accidental or by someone you know.
For additional help in protecting your device against accidental or unauthorized purchases, please check the link below.
Require verification for purchases
If the purchase is still not recognized, report it to Google Play immediately.
SYLO would never apply charges to players’ accounts without authorization, and there are no hidden features or purchases in SNAPIXEL.
All in-game purchases must be initiated in-game.
Before a purchase is completed, the buyer must also confirm the Google Play Store payment details and submit their password or give fingerprint authorization.
If the purchase has been carried out without your consent or knowledge, using methods to bypass the security of your account, you must immediately report this to Google Play.
Report charges you don't recognize
Google Play will look into this, the security of your account, and arrange any refunds for purchases you've done without your consent.
We also strongly urge you to contact your bank and the police to report the fraud.
Apple 기기
It can be very concerning if you have charges on your iTunes App Store account that are unfamiliar to you.
It’s possible that they are valid charges and relate to purchases that you may have overlooked, so it’s important to first check your order history to see if the charges match the items you’ve bought.
Also, please note that iTunes can take up to 10 days to actually apply a charge for any in-app purchase you make.
Here are some steps you can take.
Check your purchase history first.
How can I review my purchase history? (Apple)
If you see 'apple.com/bill' on your billing statement
If the purchase was accidental or by someone you know.
For additional help in protecting your device against accidental or unauthorized purchases, please check the links below.
Require a password for purchases in the App Store and other Apple services
Request a refund for apps or content that you bought from Apple
If it’s still not recognized, report it to Apple immediately.
SYLO would never apply charges to players’ accounts without authorization, and there are no hidden features or purchases in SNAPIXEL.
All in-game purchases must be initiated in-game.
Before a purchase is completed, the buyer must also confirm iTunes payment details by submitting their App Store password or giving Touch ID authorization to confirm the purchase.
If the purchase has been carried out without your consent or knowledge, using methods to bypass the security of your account, you must immediately report this to Apple.
Contact Apple Support
iTunes will look into this, the security of your account, and arrange any refunds for purchases you've done without your consent.
We also strongly urge you to contact your bank and the police to report the fraud.
It can be very concerning if you see charges on your Google Play Store account which are unfamiliar to you.
It’s possible that they are valid charges and relate to purchases that you may have overlooked, so it’s important to first check your order history to see if the charges match the items you’ve bought.
Here are some steps you can take.
Check your purchase history first.
How can I review my purchase history? (Android)
If the purchase was accidental or by someone you know.
For additional help in protecting your device against accidental or unauthorized purchases, please check the link below.
Require verification for purchases
If the purchase is still not recognized, report it to Google Play immediately.
SYLO would never apply charges to players’ accounts without authorization, and there are no hidden features or purchases in SNAPIXEL.
All in-game purchases must be initiated in-game.
Before a purchase is completed, the buyer must also confirm the Google Play Store payment details and submit their password or give fingerprint authorization.
If the purchase has been carried out without your consent or knowledge, using methods to bypass the security of your account, you must immediately report this to Google Play.
Report charges you don't recognize
Google Play will look into this, the security of your account, and arrange any refunds for purchases you've done without your consent.
We also strongly urge you to contact your bank and the police to report the fraud.
Apple 기기
It can be very concerning if you have charges on your iTunes App Store account that are unfamiliar to you.
It’s possible that they are valid charges and relate to purchases that you may have overlooked, so it’s important to first check your order history to see if the charges match the items you’ve bought.
Also, please note that iTunes can take up to 10 days to actually apply a charge for any in-app purchase you make.
Here are some steps you can take.
Check your purchase history first.
How can I review my purchase history? (Apple)
If you see 'apple.com/bill' on your billing statement
If the purchase was accidental or by someone you know.
For additional help in protecting your device against accidental or unauthorized purchases, please check the links below.
Require a password for purchases in the App Store and other Apple services
Request a refund for apps or content that you bought from Apple
If it’s still not recognized, report it to Apple immediately.
SYLO would never apply charges to players’ accounts without authorization, and there are no hidden features or purchases in SNAPIXEL.
All in-game purchases must be initiated in-game.
Before a purchase is completed, the buyer must also confirm iTunes payment details by submitting their App Store password or giving Touch ID authorization to confirm the purchase.
If the purchase has been carried out without your consent or knowledge, using methods to bypass the security of your account, you must immediately report this to Apple.
Contact Apple Support
iTunes will look into this, the security of your account, and arrange any refunds for purchases you've done without your consent.
We also strongly urge you to contact your bank and the police to report the fraud.