SYLO CORP. on your mobile device. You may want to know if you or your children are safe when playing games. Concerns about age restrictions, in-app purchases and privacy are very natural, and we strive to provide them with all the support they need.
If you are a member of SYLO CORP. To ensure that you can enjoy our games in a safe and controlled environment, we want to maintain the following clear principles that have served us and our gamers over the years:
We are SYLO CORP. We respect our game users and do our best to create the most fun games for our users to enjoy. Additionally, we will never sacrifice game quality for short-term considerations.
We want you to know that SYLO CORP. We want you to be able to manage everything you experience while playing the game. For this purpose, prior information regarding the content of the game must be provided to you or your child before downloading our game.When you wish to make an in-game purchase, we make every effort to ensure that all relevant information is clearly stated.
If you or your child is a member of SYLO CORP. If you have a problem with your game, you should be able to find a solution quickly. In addition to providing these guides, we'll help you resolve any issues you encounter with payment (usually Google or Apple, which handles purchases or refunds) and the game itself (usually us). This also includes helping them contact the right company.
Please continue reading as we have answered some of the questions you may have below. If we missed anything, please email us at support@sylocorp.com. When sending an email, please describe what happened, when and how it happened, and if possible include helpful details such as transaction ID receipts and relevant screenshots.
If you are a member of SYLO CORP. To ensure that you can enjoy our games in a safe and controlled environment, we want to maintain the following clear principles that have served us and our gamers over the years:
We are SYLO CORP. We respect our game users and do our best to create the most fun games for our users to enjoy. Additionally, we will never sacrifice game quality for short-term considerations.
We want you to know that SYLO CORP. We want you to be able to manage everything you experience while playing the game. For this purpose, prior information regarding the content of the game must be provided to you or your child before downloading our game.When you wish to make an in-game purchase, we make every effort to ensure that all relevant information is clearly stated.
If you or your child is a member of SYLO CORP. If you have a problem with your game, you should be able to find a solution quickly. In addition to providing these guides, we'll help you resolve any issues you encounter with payment (usually Google or Apple, which handles purchases or refunds) and the game itself (usually us). This also includes helping them contact the right company.
Please continue reading as we have answered some of the questions you may have below. If we missed anything, please email us at support@sylocorp.com. When sending an email, please describe what happened, when and how it happened, and if possible include helpful details such as transaction ID receipts and relevant screenshots.
SYLO CORP. What are the age restrictions and general policies for the game?
SYLO CORP.'s Terms of Use informs players that if they are classified as a minor under the laws of their country of residence, they must obtain consent to the Terms of Use from their legal guardian.
Note: Our games can be found on Google Play or the Apple App Store. When you download, you will see the recommended age indicated in the app description. However, these recommended ages and ratings are determined by a separate review body that determines the appropriate age of the content. For example, in the United States, movies are rated as G (suitable for all ages), PG (for parents), and PG-13 (for parents). This is a classification of games or animations. These ratings are performed independently by third parties and are not necessarily consistent with our Terms of Use.
For more information on how these categories are defined, please visit Apple ("Notes" section) and Google's support website.
Note: Our games can be found on Google Play or the Apple App Store. When you download, you will see the recommended age indicated in the app description. However, these recommended ages and ratings are determined by a separate review body that determines the appropriate age of the content. For example, in the United States, movies are rated as G (suitable for all ages), PG (for parents), and PG-13 (for parents). This is a classification of games or animations. These ratings are performed independently by third parties and are not necessarily consistent with our Terms of Use.
For more information on how these categories are defined, please visit Apple ("Notes" section) and Google's support website.
How can I manage or disable in-app purchases?
All of SYLO CORP.'s games can be downloaded for free. Additionally, the game's "in-app purchases" feature is entirely optional to the player. In-app purchases are not required to play the game, but can be used to enhance various elements within the game. In-app purchase costs vary. For example, on the US App Store, prices range from $0.99 to $99.99 (excluding taxes).
In-app purchases are for real money and this is always clearly stated. In-app purchases can be accessed “in-game.” This means that the purchase process takes place within the game.
Important: You can easily manage in-app purchases, adjust password protection settings, and block in-app purchases entirely through the general settings on your mobile device. The method varies depending on whether you're using an Apple iOS device, such as an iPhone or iPad, or a Google Android device. The blocking method for each device is as follows:
In-app settings for Apple iOS devices
In-app settings for Google Android devices
In-app purchases are for real money and this is always clearly stated. In-app purchases can be accessed “in-game.” This means that the purchase process takes place within the game.
Important: You can easily manage in-app purchases, adjust password protection settings, and block in-app purchases entirely through the general settings on your mobile device. The method varies depending on whether you're using an Apple iOS device, such as an iPhone or iPad, or a Google Android device. The blocking method for each device is as follows:
In-app settings for Apple iOS devices
In-app settings for Google Android devices
Who manages in-app purchases?
SYLO CORP. does not have access to the in-app purchase process or credit card information. All transaction details are made through Apple's App Store or Google Play, depending on the device you are using, and payment information and personal information are managed by those companies. Your purchase receipt will be issued by Apple or Google via email. All post-purchase procedures are managed by Apple or Google and may change depending on Apple or Google's circumstances.
On other sites SYLO CORP. I've seen in-game merchandise for sale about the game. Can I purchase items from that site?
Websites promoting “free gems”, etc., SYLO CORP. Be wary of third-party websites that claim to sell game items. These sites try to extort your personal information or cash, and often don't deliver the in-game prizes they promise. The safest way to make in-app purchases is to access the game on your own device and make the purchase within the game. Selling, replenishing or trading in-game items through other sources is prohibited by our Terms of Use.
Your child accidentally made an in-app purchase. Can I get a refund?
As with most downloadable software products, items purchased within our games (in-app purchases) are essentially non-refundable. Of course, there are rare exceptions.
If you purchased on an Apple (iOS) device
If you purchased on an iOS device, SYLO CORP. cannot process a refund directly. Please visit the Apple Support website.
If you purchased on a Google (Android) device
Email support@sylocorp.com or contact Customer Support through “Help and Support” Please contact us. In your message, please specify the name of the game you purchased the item from and attach a receipt showing the transaction details. Please attach the purchase ID (example: GPA.1234-1234-1234-12345) visible at the bottom of the receipt. A transaction receipt will be sent to you via email by Google after each product transaction.
If you purchased on an Apple (iOS) device
If you purchased on an iOS device, SYLO CORP. cannot process a refund directly. Please visit the Apple Support website.
If you purchased on a Google (Android) device
Email support@sylocorp.com or contact Customer Support through “Help and Support” Please contact us. In your message, please specify the name of the game you purchased the item from and attach a receipt showing the transaction details. Please attach the purchase ID (example: GPA.1234-1234-1234-12345) visible at the bottom of the receipt. A transaction receipt will be sent to you via email by Google after each product transaction.
I received a bill for a purchase I never made. What should I do if I suspect fraud?
If you or your child owns SYLO CORP. If you believe that an unusual transaction has been made to your account even though you have never played a game, you should immediately contact Apple (iOS users) or Google (Android users), who handle the payment process.
Apple (iOS users)
Visit Apple Support and choose the option that best suits you.
Google (Android) devices
Visit the Google Help Center homepage and search for what you need, or Please contact us by clicking the 'Contact Us' button on the page.
If you inquired with Apple or Google about the matter and received a response telling you to contact SYLO CORP., please contact support@sylocorp.com. please. Please send us detailed information, including when the problem occurred, a description of the problem, the transaction ID shown on your receipt, and a screenshot of the relevant screen.
Also, check the Fraud Issues section for information about suspected fraudulent activity. please.
Apple (iOS users)
Visit Apple Support and choose the option that best suits you.
Google (Android) devices
Visit the Google Help Center homepage and search for what you need, or Please contact us by clicking the 'Contact Us' button on the page.
If you inquired with Apple or Google about the matter and received a response telling you to contact SYLO CORP., please contact support@sylocorp.com. please. Please send us detailed information, including when the problem occurred, a description of the problem, the transaction ID shown on your receipt, and a screenshot of the relevant screen.
Also, check the Fraud Issues section for information about suspected fraudulent activity. please.
What is SYLO CORP.’s privacy policy?
Protecting your privacy is always our top priority. SYLO CORP. does not have access to any credit card information. All transaction details are made through Apple's App Store or Google Play, depending on the device you are using, and payment information and personal information are managed by those companies. Additionally, SYLO CORP. asks for your consent when sending promotional messages directly to your mobile device.
SYLO CORP. does not sell or disclose your personal information for profit.
Please refer to our privacy policy for more information.
SYLO CORP. does not sell or disclose your personal information for profit.
Please refer to our privacy policy for more information.
protect my privacy
When sending screenshots or receipts to customer support, make sure all personally identifiable information (PII) is hidden. See this guide on how to remove PII from receipts and screenshots.
How do I contact SYLO CORP.?
We are always here for you! If you have any other questions, please feel free to email us at support@sylocorp.com. Please include useful details in your email, such as a description of what happened, how and when, a possible transaction ID receipt, and relevant screenshots.
You can also find more information on our Customer Support pages. Please check more information in “Settings → Help” within the game. You can also check out our Frequently Asked Questions (FAQ) or use the report a problem feature. Please note that if you use the report function, the inquiry will automatically include the player's basic game information, allowing our customer support team to respond more effectively.
You can also find more information on our Customer Support pages. Please check more information in “Settings → Help” within the game. You can also check out our Frequently Asked Questions (FAQ) or use the report a problem feature. Please note that if you use the report function, the inquiry will automatically include the player's basic game information, allowing our customer support team to respond more effectively.