How can I keep my account safe?
The effort you’ve put into your game progress is something that’s worth protecting. To keep your SNAPIXEL account safe and secure, please make sure to follow the guidelines below. Sign in to your account. Signing in to your account will keep your play data safe even when someting went wrong with your device. To see how to sign in, please refer to the link below. How do I sign in to SNAPIXEL? * 설정페이지 확정 후 링크 추가 Don’t accept offers of free items. You might have noticed folks talking about websites offering free Gems or Gold. These people are most likely trying to trick you into sharing personal data, like your email account and password. Such websites can contain keyloggers and viruses which can be a threat to your privacy and safety, so make sure to avoid the free offer scams! Never share accounts with anyone. You should never allow anyone else to access your account for any reason. Once someone has access to your account, it can be difficult to get rid of them for good. Sharing accounts is against our Terms of Service and could result in your accounts receiving a suspension or permanent ban. Don't share your account information with anyone—Not even ‘SYLO Support’. It is common for scammers to impersonate SYLO Support and contact players out of the blue. They might claim that SYLO Support has noticed suspicious activity on your account and needs to verify who you are. SYLO Support never contacts you unexpectedly or asks you for your account information. Don't try to recover your friend's account for them. Attempting to solve issues regarding other players’ accounts through SYLO Support is considered phishing. We have no way to verify whether your friend has asked for your help or not. Contacting SYLO Support must be done by the owner of the account.
Someone else is playing my account!
It’s never nice to have someone messing with your account.
It’s a good idea to change your email password as soon as you notice suspicious behavior.
Make sure to never share your account information with anyone.
Account sharing is against our Terms of Service, and we reserve the right to suspend or deny service to shared accounts at our own discretion.
Can I share my account with others?
Selling, buying, sharing, or giving game accounts to other players is against our Terms of Service.
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Each game account should be used by just one player.
Account Sharing Risks
Sharing your account puts your privacy at risk - as well as all your other accounts.
If you share your account with other players, they might end up taking control of the account, and it might be impossible to get it back.
Sharing your account might also result in its misuse, in the form of spent resources, or disruptive behavior, leading to account penalization.
Additionally, if SYLO detects a shared account, the account will be suspended and potentially even permanently banned.